• Application Deadline: Fri, 23 Dec 2022 00:00:00 GMT
• Position: Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Oyo


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000/month
  

Responsibilities

• Open and maintain customer accounts by recording account information 


• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 


• Maintain financial accounts by processing customer adjustments 


• Recommend potential products or services to management by collecting customer information and analyzing customer needs 


• Prepare product or service reports by collecting and analyzing customer information 


• Contribute to team effort by accomplishing related results as needed 


• Manage large amounts of incoming calls 


• Generate sales leads 


• Identify and assess customers’ needs to achieve satisfaction 


• Build sustainable relationships of trust through open and interactive communication 


• Provide accurate, valid and complete information by using the right methods/tools

Requirements & Skills

Requirements: 

• Proven customer support experience 


• Track record of over-achieving quota 


• Strong phone contact handling skills and active listening 


• Familiar with CRM systems and practices 


• Customer orientation and ability to adapt/respond to different types of characters 


• Excellent communication and presentation skills 


• Ability to multi-task, prioritize and manage time effectively 


• Bachelors degree

Minimum Qualification Requirements

Skills & proficiencies: 

• customer service 


• product knowledge 


• quality focus 


• market knowledge 


• documentation skills 


• listening skills 


• phone skills 


• resolving conflict 


• multitask 


• patience 


• negotiation 


• positive attitude 


• attention to detail 


• people oriented 


• analysis 


• problem solving 


• organizational skills 


• adaptability 


• ability to work under pressure 


• computer skills