• Application Deadline: Mon, 19 Dec 2022 00:00:00 GMT
• Position: Customer Service / Admin Personnel


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial  , Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Purpose

• The role is an encompassing and evolving role which will involve administrative management, customer service and brand management.


• The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.

Duties and Responsibilities

• Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally


• Respond to customer inquiries about available products and services


• Establish new customer accounts, recording account information on written forms or digitally


• Listen to customer concerns and complaints with the goal of identifying the causes of the problem


• Inventory management and stock taking.


• Refer advanced cases to management for resolution, providing background information as necessary


• Maintain and regularly update financial account information using computer software programs


• Anticipate customer needs, following up with previous customers to offer reorders or additional services


• Executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.


• Building brand awareness and increasing brand value and profitability.


• Increasing product sales and market share.


• Collaborating with different teams such as marketing, creative, legal, etc.


• Ensuring that messaging and marketing activities are aligned with brand and company values.


• Develop strong customer relationships in order to generate high volume of prospective clients


• Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company’s growth plan.


• Determine cross-selling opportunities among different products and services offered by the organization.


• Maintain client relationship management database and utilize it to manage customer contacts and mailing list.


• Implementation of operational policies and procedures.


• Actively involved in the day to day running of the store activities.


• Maintain approved look and feel of the store at all times


• Carry out daily administrative tasks.

Salary

N70,000 / Month