• Application Deadline:
• Position: Head of Operations - Security


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 years


• Location Lagos


• City Surulere


• Job Field Logistics 
  

Job Responsibilities

• Work with the organisation to build robust relationships with present and potential clients to the benefit of our mutual relationship.


• Provide the guards and clients alike with appropriate rules and regulations pertaining to security practices.


• Oversight over all RCOs, COs, SSs and Operatives to ensure satisfaction our clients’ needs.


• Ensure due diligence is done and reviews carried out regularly.


• Identify additional security peculiarities and needs for improved services


• Checkmate for cost effective/efficient service delivery, innovations and procedures.


• Regularly recommended and follow up with clients.


• Striving towards improved services for our clients.


• Initiate new business areas and ideas.


• Attend to all correspondences and queries; ensuring compliance and satisfactory service delivery


• Resolve customer complaints promptly.


• Prioritise and favour clients in consideration with business volume.


• Conduct business review to ensure clients are satisfied with our services.


• Ensure operations are in line with international best practices.


• Alert marketing team of opportunities for further contracts within key clients.


• Identify key contacts as potential clients companies.


• Identify our weaknesses and competitive edge and ensure the operation teams improves on them to meet up with our clients expectations.


• Encourage customer loyalty and retention


• Oversee direct communications with clients


• Monitor and maximise customer lifetime value.


• Ensure our guards are professionally certified OK before deployment.


• Enforce clients’ need and desire by operations.

Requirements / Qualifications

• B.Sc or M.Sc / MBA Degree in any management course or related courses.


• Must possess 5 years and above security industry experience.


• Sound knowledge in security operations.


• Security professional certification needed.


• Must possess no criminal record.


• Good knowledge of talent management.


• Excellent decision making and organisation skills.


• Good time management skills.


• Good interpersonal & communication skills and ability to manage people effectively


• Proficiency in MS-Office suite


• Must be client oriented


• Must possess vast knowledge in security matters.