• Application Deadline: Sat, 30 Apr 2022 00:00:00 GMT
• Position: Telesales Officer (E-commerce)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Gbagada


• Job Field Customer Care 

Location: Gbagada, Lagos

Job Summary

• The job exists to manage the e-commerce store by providing the best customer experience at all stages of the customer’s journey from order to delivery.


• This role maximizes the commercial potential of the e-commerce store by ensuring a seamless flow in the process of purchasing items from the store and guaranteeing customer satisfaction.

Main Responsibilities

• Deals promptly and professionally with customers/clients through various channels including but not limited to calls, emails, social media chats on product details, and the ordering process.


• Guides and advises potential customers intending to convert to purchase by upselling and cross-selling where necessary


• Keeps proper documentation of all customer interactions, transactions, comments, and complaints whilst reporting the same accordingly.


• Ensures satisfactory outcomes for customers and resolves issues fairly while maintaining a positive image for SKLD and adhering to corporate terms & conditions


• Reports on customer service statistics, showing e-mail and order volumes


• Processes orders, forms, applications, and requests.


• Manages and tracks customers' orders and communicates clearly with customers throughout the sale journey from order to delivery - updating and giving a new delivery timeline to customers as applicable.


• Tracks and matches payments of delivered or refunded orders


• Updates the customers about the nature of after-sales service.


• Updates the customers about the transit of the products and follows up with the delivery team to ensure timely delivery.


• Attends to customer feedback or complaints on damaged products and advises customers on refund policy as necessary.


• Generates feedback from customers on product and service delivery and areas of improvement.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification


• Minimum of 2 years experience in customer service.


• E-commerce background is an added advantage


• Must be a sales-oriented person.


• Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications/advertising program


• Outstanding written and verbal communication skills, great phone etiquette, and elevated speech


• Proactive personality and self-motivator


• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.

Salary and Benefits

• N60,000 monthly.


• Leave Allowance.


• HMO.


• Group Life Assurance.