• Application Deadline:
• Position: Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Finance / Accounting / Audit 
  

As our Account Manager, your primary responsibility will be to assist in managing company’s customers by overseeing the portfolios of assigned customers and building long-term mutually beneficial relationship with the customer and the company in Kenya.  

What Your Day to Day Activities Will Be Like 

• Serve as the lead point of contact for all customer account management matters


• Build and maintain strong, long-lasting client relationships


• Ensure customers’ needs and demands are well communicated


• Ensure services are rendered and delivered in a timely fashion


• Forecasts and tracks key account metrics


• Manage projects within customers relationships, working to carry out customer goals while meeting company goals


• Identifies opportunities to grow business with existing customers


• Communicate in a timely and clear manner, the progress of monthly/quarterly initiatives to internal and external stakeholders


• Prepare reports on account status


• Ensure that customer complaints are investigated and promptly resolved across all channels


• Act on behalf of; and perform any other duties that may be assigned by the Head, Growth

Required competency and skillset to be a waver

• In-depth knowledge and understanding of the organisation’s product and service offerings.


• Great customer service and customer experience skills


• Strong negotiation and communication skills


• Excellent presentation and facilitation skills


• Great leadership/supervisory and people management skills


• Excellent relationship management skill