• Application Deadline: Sat, 31 Dec 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  

Responsibilities

• Manage large amounts of incoming phone calls


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Keep records of customer interactions, process customer accounts, and file documents


• Follow communication procedures, guidelines, and policies


• Take the extra mile to engage customers


• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Recommend potential products or services to management by collecting customer information and analyzing customer needs


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Contribute to team effort by accomplishing related results as needed


• Ensure customer satisfaction and provide professional customer support.


• Act as the company Janitor

Qualification and Experience Required

• OND in any of the disciplines such as (Marketing, Business Administration).


• 2 years of Relationship Management experience.


• Strong grasp of Microsoft Office (Excel, Word etc.)


• Excellent interpersonal and communication skills demonstrated with mastery in written communication and presentations;


• Ability to multi-task and work closely with individuals from a broad variety of backgrounds

Remuneration

Competitive Industry Remuneration