• Application Deadline: Wed, 21 Dec 2022 00:00:00 GMT
• Position: Customer Knowledge Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Data Science / Research 
  

Job Description

• Organize and build a structured data storage format by known database management systems/applications, within the context of the customer marketing operational scope.


• Support the retention Key Account Management (KAM) activities with daily customer activities data for on-going daily retention and marketing campaigns.


• Support the application of customer analytics in driving sales/marketing efficiency and effectiveness and targeted localized intervention to drive subscriber growth and market share.


• Provide weekly / monthly trend Analysis called Stronghold Report: Analysis of customer’s usage and habits, segments performance, product plan trends, regional customers behavioral pattern(Network coverage advantage) etc.


• Business performance dashboards to provide comprehensive reporting, analytical and advisory support on customer activities.

Requirements

Education:

• B.Sc / HND in any discipline


• NYSC

Knowledge:

• Core competence in SQL, application development and data modeling


• Data Mining using BIDS & MSQL 2008, 2012, 2014, 2017;


• SQL Server


• Database and Application Development, implementation and administration.