• Application Deadline: Fri, 23 Dec 2022 00:00:00 GMT
• Position: Food & Beverages Team Leader


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Ikeja


• Job Field Hospitality / Hotel / Restaurant 
  

Job Description

• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior


• Is responsible for one area of the restaurant, in charge of organization, coordination and waiter service


• Provides a high standard of hospitality and service for guests in the F&B point of sale


• Helps increase the restaurant's revenue through his/her sales efforts

Responsibilities

Customer Relations:

• Ensures guest satisfaction in the area under his/her responsibility


• Provides a friendly and personalized welcome for guests


• Offers an attentive service to guests, adapting to any constraints


• Heeds any remarks made by guests and ensures follow-up


• Ensures respect of brand commitments


• Conveys the image of the hotel.

Professional Techniques / Production

Takes part in the coordination in service operations:

• Organizes and supervises the work of the commis chefs, apprentices and interns


• Carries out and supervises the following tasks:
  
  
  
  • Setting up the point of sale and preparation areas
  
  
  • Cleaning and tidying the restaurant and preparation areas before and after closing
  
  
  
  


• Before every work shift, finds out about dish composition and any shortages


• Organizes work and adapts timing and relational behavior to suit fluctuations in numbers and types of clientele


• Ensures the equipment used remains in good condition.

Team Management:

• Manages his/her teams on a daily basis and generates a good working atmosphere


• Helps train waiting staff, apprentices and interns


• Integrates newcomers to the restaurant teams)

Commercial / Sales:

• Offers suggestions, advice to guests and sells the different services available


• Increases revenue for the point of sale through additional sales techniques


• Helps increase guest loyalty through quality of service

Management And Administration:

• Is actively involved in meeting the department's targets:
  
  
  
  • By respecting the procedures and internal audits applicable in the hotel
  
  
  • By increasing sales
  
  
  
  


• Respects the invoicing and cash operations procedures


• Helps manage crockery and appliances by avoiding breakages


• May be asked to help with inventories, check deliveries and store food items

Hygiene / Personal Safety / Environment:

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations


• Respects the instructions and safety guidelines for the equipment used


• Applies the hotel's security regulations (in case of fire etc.)


• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.).

Requirements

• HND / B.Sc in Hotel Management or in any related field


• Diploma or/and Certificate in Food and Beverage category in the related field


• 2-3 years working experience as a Restaurant Supervisor


• Proficiency in communication and math skills


• Ability to work in a team and supervise the subordinates


• Quick decision making skills


• Guest oriented, outgoing and service minded


• Proficiency in the use of micros and other application programs


• Honesty and loyalty


• Motivational and interpersonal skills