• Application Deadline: Thu, 22 Dec 2022 00:00:00 GMT
• Position: Analyst - Customer Acquisition and Compliance, Sales and Distribution


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 7 years


• Location Borno


• Job Field Customer Care 
  

Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.


• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.


• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.


• Prepare monthly, quarterly and year to date (YTD) measurement reports.


• Provide functional support to Customer Acquisition Manager


• Evaluate performance measured against SIM registration channel objectives   in the following areas:
  
  
  
  • Trade Partner and Sub – Trade Partner  Environments
  
  
  • Walk-in-Centers
  
  
  • Mobile Lite 
  
  
  • Connect Stores and Connect Points
  
  
  • Other Sim Registration Agents
  
  
  
  


• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.


• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).


• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received


• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Educational Qualification

• First Degree in Economics, Business Administration, Accounting or any related discipline


• Fluent in English 

Experience:

• 3-7 years’ work experience comprising:


• Experience working in a medium-sized organization:


• Project  planning  and reporting, sales/marketing or related function


• Experience using Data Mining Tools


• Telecoms experience would be an added advantage