• Application Deadline: Fri, 23 Dec 2022 00:00:00 GMT
• Position: Dedicated Loan Recovery Call Center Agent


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Job Purpose

• Responsible for monitoring and contacting loan beneficiaries for repayment, especially those within “0-30” Days Past Due Bracket. Create innovative and effective strategies in accordance with legal framework requirements to recover overdue loans.

Duties and Responsibilities

• Contacting loan beneficiaries daily and informing them of their loan repayment obligations via phone calls


• Support Internal Recovery Officers on calls to 31-120 days defaulters


• Responding to loan beneficiaries’ queries and escalating accordingly


• Providing daily report on loan beneficiaries’ feedback


• Engage defaulting members through the telephone and e-mails to recover payments on defaulted accounts.


• Liaising with Internal Recovery Team on beneficiaries that have passed the “0-30” DPD Bracket that require physical visit


• Maintain daily activity logs of number of calls, related party contacts, promises to pay and promises to pay kept


• Recovery of overdue loan (1-30 Days Bracket)


• Verify information of defaulted payments and follow up with a call


• Negotiate effective payment plan arrangements & follow up on the progress of payments


• Write and submit timely reports on performance, targets, and beneficiaries’ queries

Qualifications & Experience

• First Degree or Higher National Diploma certificate (minimum of lower credit) from a recognized higher institution


• Minimum of 2 years’ cognate experience in related function

Knowledge, Skills and Abilities required for the role:

• Strong active-listening and verbal-communication skills (especially with ability to relate in Yoruba or Pidgin English)


• Good interpersonal skills


• Proficiency in problem-solving


• Ability to multitask and manage time effectively


• Experience working in a call center or customer-support role or lending financial institution


• Good negotiation skills


• Expertise in conflict resolution


• Good knowledge of CRM practices and systems


• Be proficient in the use of Microsoft packages