Customer Service & Support at Zamantee Africa

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
29191
Job Views
145

Job Description



We are hiring a customer service support to manage talent inquiries and support. You will also be asked to process registrations, meetings, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


Responsibilities:




  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.




  • Responding promptly to customer inquiries.




  • Communicating with customers through various channels.




  • Acknowledging and resolving customer complaints.




  • Knowing our products inside and out so that you can answer questions.




  • Processing orders, forms, applications, and requests.




  • Keeping records of customer interactions, transactions, comments, and complaints.




  • Communicating and coordinating with colleagues as necessary.




  • Providing feedback on the efficiency of the customer service process.




  • Ensure customer satisfaction and provide professional customer support.




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