• Application Deadline:
• Position: SMB Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Job Description

• The SMB Account Manager will be a crucial member of our growing Team that will support sales in meeting its objectives and providing best in class customer service to clients.


• This role is responsible for partnering with the High-Value SMB clients, agencies, and internal stakeholders to drive revenue by negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our customers.


• The SMB Account Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.


• Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and leverage scalable solutions to grow and support SMB customers in Nigeria.

Responsibilities

• Grow revenue, education and solution adoption with High-Value Clients and the biggest independent Agencies


• Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs


• Build, plan and implement the overall digital marketing strategy and manage all digital marketing channels


• Analyse data to identify trends to enhance our customer support processes and work closely with the digital marketing team to improve efficiency, and achieve goals


• Optimize campaigns and identify programmatic ways to do this at scale


• Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly


• Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues


• Gather agency and partner feedback to enhance ad products and the customer experience


• Deliver consultative support and up-to-date education on our great products.

Minimum Qualifications

• Bachelor's Degree qualifications is required


• 3+ years previous experience in customer sales and support, agency account management or consulting


• Excellent understanding of digital marketing concepts


• Solid knowledge and experience with online marketing tools and best practices


• Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact


• High level of comfort presenting key client issues to C level, in an effort to be the customer advocate


• Identify and leverage trends within the industry of expertise/focus


• A self-starter with strong critical thinking and analytical skills


• Ability to effectively prioritize tasks and manage time, even under high- pressure situations


• Client management experience and formulation of strategies to build a lasting digital connection


• Ability to present and communicate effectively


• Fluency in English


• Market knowledge and work experience in the Nigerian Market.