• Application Deadline:
• Position: Female Customer Service Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

About the Job

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Good grammar, spelling and punctuation.


• Communicating with customers through various channels like systems.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines


• Maintain a courteous and calm manner at all times to de-escalate stressful situations


• Document information to create, update, or adjust customer accounts.


• Prepare call-related information for purposes of auditing and reporting.


• Suggest products and services to clients based on their requests and needs.


• Customer orientation and ability to adapt/respond to different types of characters

Qualifications

• BSc / HND in Communication, Computer Science, Mass Communication or any related course


• Have at least 2 year experience on the job.


• Must be computer Savvy


• Efficient and effective team player.


• Good grammar, spelling and punctuation.


• Good phone etiquettes and communication skills.


• must be willing to work on shift basis


• Be willing to work under pressure.


• You must be resident in Lekki/Ajah or its environs most preferably.


• Must have completed NYSC.