To ensure that the 21 service point procedures are adhered to.
To effectively coordinate the operations and management of the boutique according to the operational guidelines set by the company.
Accountable for reporting and updating management on boutique sales, customer footfall and profitability activities of the sales team.
To supervise the sales executive's reporting process and guarantee daily, weekly and Monthly submission of reports.
To preside over the weekly Monday meeting which will include role play, visual merchandising and product knowledge.
To revive all major dormant accounts into active buying customers.
To resuscitate past corporate accounts, government business and sign-up new clients.
To sell all product category of brands carried by the company in volume for entry level, mid-range and high-end watches.
To actively develop, recruit new customers and sell into all sales channels B2C, B2B, B2G
To provide excellent customer relationship management and after sales service.
To sell out all inventory of ageing products.
To oversee the activities of the account & inventory officer/office assistant and other staff.
Lead, mentor and guide the sales team engendering a culture of teamwork, enthusiasm, work ethic and high sales achievement.
Reports directly to the HOS with dotted line to Executive Director.
Job Requirements
Bachelor’s Degree in Marketing, Business Administration or related field;
Professional certifications would be an added advantage;
Minimum of 10 years progressive sales experience managing team in luxury retail business, selling to High Net-worth Individuals, government agencies/parastatals and corporate organizations;
Proven experience in affluent banking, private banking or exclusive banking managing HNIs
Strong work ethic;
Integrity;
Team and relationship management ability;
Good analytical and numerical skill;
Excellent written and verbal communication skills;