• Application Deadline: Sat, 31 Dec 2022 00:00:00 GMT
• Position: Customer Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed


• Communicating with customers to answer questions about tickets, pricing, or flight schedules


• Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders


• Entering customer information into a computer system to issue tickets or update records


• Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone


• Explaining airport rules and procedures to passengers prior to boarding flights


• Processing refunds for lost or damaged tickets or reservation errors


• Explaining applicable fees and taxes for each ticket


• Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal