• Application Deadline:
• Position: Warehouse & Administrative Coordinator


• Job Type Full Time


• Qualification


• Experience


• Location Lagos


• Job Field Administration / Secretarial  , Procurement / Store-keeping / Supply Chain 
  

Job Description

Orders:

• Orders are received from customer or rep via email


• The order is captured on SAP. (creating order confirmation)


• Order confirmation is sent to customer indicating stock availability, value if low for delivery, incorrect pricing, additional or special instructions or account status

New Potential Customers:

• What product is the customer interested in.


• How many boxes do they plan on buying


• If rep not available send customer cash application form, order delivery, collection times and turn around time between payment reflections and delivery.


• For cash paying customers, Quotes are sent to customers /rep and order lines are closed thereafter.

Existing Customers:

• Inform customers about price changes/price increases.


• Send pricelists to customers on behalf of Rep


• Requesting change on customer pricing based on turnover


• Assiting areas with no reps/ absent reps/ attending to customer issues when they arise if not seen by a rep.


• Opening and Closing of back orders- calling customers to find out if they still want their back orders


• Assist Rep by informing them about potential business

After Sales / Other Duties:

• Sending invoices and delivery notes if customer has not received it.


• Assist customers with queries. (short/over supplied, incorrect stock sent, damages etc)


• Assisting customers timelessly and effortlessly.


• Cold calling customers for orders.


• Selling expired stock to customer to see if interested when placing their orders.


• Calling customers to find out if they interested in buying expired stock.


• Filling container orders if stock not available with other stock they might need.


• Filing


• Answering telephone, taking messages, re-directing calls


• Assist customer with Invoices and credit notes


• Assisting management with admin related queries


• Handling customer queries via email or on the telephone.


• Assisting other colleagues with issues and queries


• Updating customer Edi portals


• Assisting with customer master data


• Updating of customer details on SAP


• Act on point of contact between customers,rep,warehouse and logistics

Warehouse:

• Assisting reps an customers with stock related queries


• Expired stock dates to give to customers such as Diverse and Gondolier or any customer who requires it.


• Stock on hand


• ETA on fresh stock


• Physically counting expired stock before selling to customer.


• Assist with Stock count


• Counting of pallets for export customers for their transport


• Help warehouse when short staffed/ picking/packing/ creating picking lists/ assisting customers/ creating delivery notes and invoices.

Logistics:

• Send customers POD


• Request PODs from Courier company


• Fill in clearing documents for export orders


• Count amount of pallets for export transportation.


• Contacting courier companies to find out eta on delivering order.


• Assisting Logistics with queries.

Finance:

• Open customer accounts once Finance give the go ahead


• Create Ship to accounts for main accounts


• Liaising with finance on blocked accounts and to release accounts


• Sending customers credit notes

General Admin:

• General commercial duties


• Sales


• Admin Clerk


• PODS/Clearing Documents


• Stock/Other functions


• Resolving queries relating credit


• Assisting finance with trade references