• Application Deadline: Sat, 31 Dec 2022 00:00:00 GMT
• Position: Call Centre Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Abuja


• Job Field Customer Care 
  

Job Description

• Making outbound calls to customers


• Sending emails for In/outbound calls (customers' complaint) to concerns party and ensure all complains are resolve appropriately


• Follow up with customers on complains resolution


• Document and record all in/outbound calls


• Prepare KYC reports for sales representative and follow with KYS progress report


• Update new account online via the customer card platform


• Attending to salesmen enquiries on KYCs & providing them necessary document on customer data based on request


• Follow up with sales rep via phone /email on missing customer contact and update on the work excel sheet


• Regular extraction of customer data online to update KYC template in case of any changes done by either forecast team or sales coordinators


• Providing necessary customer’s document for litigation.

Requirements

• First Degree (HND / B.Sc.) in any discipline


• Excellent verbal and written communications skills with attention to details


• The candidate must have at least 2 – 3 years relevant working experience


• Knowledge of MS Office (Excel, word and PowerPoint etc.)


• Ability to understand customer’s needs & resolve issues related to customer’s complaint


• Fluent in speaking of English & Yoruba.