• Application Deadline:
• Position: Senior Facility Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field Engineering / Technical 
  


• Salary Range ₦300,000 - ₦400,000/month
  

We are a medium sized facility management company and urgently We need to hire a competent and experienced Facility Manager to manage a 150 man operation at a client industrial site in Lagos covering janitorial, painting, electrical, HVAC etc.

Preferably Degree in Engineering and Female 

JOB DESCRIPTION SUMMARY

KEY RESULT AREAS

• Operations management


• Customer relationship management


• Business development

KEY PERFORMANCE AREAS (WHAT)

ACTIONS (HOW)

1 Operations management

• Oversee service level agreement compliance daily in all aspects of the Preventive, Corrective and Restorative maintenance of all assets and facilities within scope


• Monitor compliance of Site Operatives with established procedures


• Ensure quality assurance and quality control procedures to enable the maintenance of acceptable standards of service and compliance with the specification


• Take responsibility for ensuring that a safe system of work is constantly communicated and adhered to Site Operatives prior to the commencement of the work activity


• Implement operations strategies and action plans as articulated by management

2 Customer relationship management

• Regularly interface with the client on site and deliberately get feedback on our services rendered.


• Prevent as much as possible any client’s complaints and resolve issues as they arise.


• Engage with high-level staff on every service delivery complaints


• Ensure timely and regular quality assurance contacts with relevant client contacts


• Conduct periodic formal and informal service level evaluation


• Manage effectively and efficiently the customer relationship profile by regularly updating important contacts within the organization

3. Business development

• Aggressively canvass and obtain new businesses for the company on site


• Manage existing relationships to ensure maximum customer satisfaction to get new businesses


• Use all available means to follow up aggressively on contacts


• Engage the support of the headoffice marketing and project  team in the aggressive followup  of all identified prospects


• Engage in on site marketing activities to get more business from clients


• Engage in referral marketing activities based on relationship with clients

4. Others

• Income management and receivables management


• Expenditure and internal control


• Any other assigned activity