• Application Deadline: Wed, 11 Jan 2023 00:00:00 GMT
• Position: French Speaking Front Desk / Customer Relations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Reports to: Finance & Admin Manager

Responsibilities:

• Greet persons entering the establishment, determine the nature and purpose of visit, and direct them to a specific office location.


• Hear and resolve complaints from customers and the public.


• Operate telephone switchboard to answer, screen and forward calls, providing information,


• taking messages and scheduling appointments.


• Answering telephone calls and taking calls in foreign languages.


• Translating documents from English to the foreign language.


• Acting as an interpreter.


• Handling foreign correspondence.


• Typing and compiling reports


• Answer queries by employees and clients.


• Distribute correspondence (e.g letters, emails and packages)


• Transmit information or documents to customers.


• Represent the company as agreed by the Business Development Manager and the Human


• Resource Manager.


• Visit clients’ office as the occasion demands.


• Compliance to procedures.


• Any other tasks as assigned by your line manager.


• Minimum Educational Qualifications:


• Bsc Degree Holder in French and foreign languages

Minimum Previous Experience:

• Experienced receptionist with 1-3 years’ experience.


• Minimum Additional Training:


• Computer System -micro soft office suites

Other Skills:

• Fluency in spoken and written French


• Advanced MS Office skills


• Organisation, time management, and the ability to multitask


• Attention to details


• Communication skills


• Teamworking


• Initiative


• A flexible approach to work and the ability to cope with a changing, demanding workload