• Application Deadline: Thu, 5 Jan 2023 00:00:00 GMT
• Position: Head of Banking Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 20 years


• Location Lagos


• Job Field Banking 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job Description

• Responsible for effectiveness and efficiency of the branches, team development, team morale and implementation of micro-finance code of conduct at the various levels in operations.


• Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.


• Liaise with the Financial Controller to ensure timely preparations of annual budget, quarterly budget review, forecasts and business plans.


• Develop business relationship with potential customers as well as existing customers with the view to strengthening the Company’s customer relationship base.


• Analyze the business environment and make recommendations on the development of new products and enhance existing products to grow the Company’s customer base and outreach


• Provide advice on all operation issue to the report person.


• Appraise the operational system in place and monitor the implementation of the Company’s operation manuals, making appropriate recommendation regarding the need for change.


• Responsible for delivering budget results of all Branches.


• Co-ordinate the activities of all branches and handle all operation issue including computerization, change management and balancing of books.


• Visit branches regularly to ensure operations are running smoothly.


• Provide on the job training to all department staff, including new recruits and existing staff.


• Any other duties and responsibilities which may be assigned from time to meet the objectives of the Company.

Qualifications

• Minimum of first degree or its equivalent in numerate or semi-numerate disciplines. Relevant professional certification will be an advantage


• Candidate must have a minimum of 8 years' experience; 5 of which must be on the job role.

Competency and Skill Requirements:

• Must have undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).


• Strong knowledge of operational control methodologies in microfinance banks.


• Excellent skills in impact analysis and measurement.


• Proficient English Skills in writing and speaking.


• Excellent critical thinking and solution-oriented, self-starter results-oriented person.


• Excellent team leader/member