Job Description
Job Description
- Ensure that the company’s mission and values are understood, embraced and complied with by all staff.
- Achieve company objectives in sales targets, food costs, service, quality, appearance of restaurant and sanitation and cleanliness, through continuous training of employees and creating a positive, productive working environment.
- Ensure that all customers feel welcome and are given responsive, professional and courteous service at all times.
- Responsible for the induction, training, development and coaching of all team members in accordance with the laid down standards and training schedule.
- Responsible for overall business performance of the restaurant through efficient operations, effective cost controls, scheduling team members, inventory and profit management
- Ensure staff compliance with the company policies, standards and procedures.
- Responsible for ensuring that all equipment, appliances and fittings are kept clean and in excellent working condition.
- Responsible for the reporting any fault or breakdown in equipment, appliances & fittings to the facilities officerand follow-up to ensureprompt repair.
- Responsible for planning and organising local store marketing activities.
- Arranging and organizing the rota, responsibilities for all staff by anticipated business activity and planning adequate cover for absence to ensure the smooth running of business operations.
- Adequate planning and co-ordination of team members to ensure and that all orders are completed in a timely manner to meet our “customer waiting time standards”.
- Ensure that ALL inventory received and final product meet the required QUALITY standards.
- Ensure that all food and products are consistently served according to the restaurant’s portioning and serving standards.
- Responsible for minimizing wastage by ensuring the efficient use of resources.
- Responsible for ensuring that all required records (sales, inventory, food cost, stock, wastage etc) are properly updated on a daily basis or as and when required.
- Providing daily and weekly sales, food cost and other management reports to Management.
- Responsible for handling and resolving customer complaints.
Qualifications & Requirements
- Possess at the minimum HND certificate or equivalent (university degree preferred)
- At least 2 years managerial experience in a restaurant is required.
- Strong written and oral communication skills.
- Proven leadership skills.
- Proficient in MS Office (particularly MS Excel).
- Strong planning and organisational skills.
- Energy and stamina.