• Application Deadline: Wed, 11 Jan 2023 00:00:00 GMT
• Position: IT Helpdesk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• The Information Technology Helpdesk will serve as the first point of contact for customers seeking technical assistance over the phone or email.


• Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.


• Perform remote troubleshooting through diagnostic techniques and pertinent questions.


• Determine the best solution based on the issue and details provided by customers.


• Walk the customer through the problem-solving process.


• Direct unresolved issues to the next level of support personnel.


• Provide accurate information on IT products or services.


• Record events and problems and their resolution in logs.


• Follow-up and update customer status and information.


• Pass on any feedback or suggestions by customers to the appropriate internal team.


• Identify and suggest possible improvements on procedures.

Requirements

• B.Sc / BA in IT, Computer Science or relevant field.


• Proven experience as a help desk technician or other customer support role.


• Tech savvy with working knowledge of office automation products, databases and remote control.


• Good understanding of computer systems, mobile devices and other tech products.


• Ability to diagnose and resolve basic technical issues.


• Proficiency in English.


• Excellent communication skills.


• Customer-oriented and cool-tempered.