• Application Deadline: Fri, 6 Jan 2023 00:00:00 GMT
• Position: Restaurant Floor Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Description  

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.


• Recommends potential products or services to management by collecting customer information and analyzing customer needs.


• Attracts potential customers by answering service questions and suggesting information about other Food and Beverages on the menu.


• Ensure customer satisfaction and provide professional customer support.


• Processing customer orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints.


• Knowing our Menu inside and out so that you can answer questions.


• Communicating with customers on the Phone, whatsapp platform and on Diners.


• Identify and assess customers’ needs to achieve satisfaction.


• Cooperate and communicate with all serving and kitchen staff


• Being updated on all relevant health department rules/regulations and ensuring adherence with all customer service guidelines.


• Maintain the back of the house and cellars to a high standard.


• Ensure all venues open on time and that they are ready for business.


• Ensure excellent front of house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of the venue


• Keep staff busy and productive at all times.


• Providing feedback on the efficiency of the customer service process.


• Carry out any other duties assigned by Management from time to time.

Job Requirements

• Candidates should possess relevant qualifications


• 3 years related experience in a senior role is a must