• Application Deadline: Wed, 18 Jan 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• City Ojodu


• Job Field Customer Care 
  

In the Customer Service Representative role, your primary function is to provide excellent customer service through the provision of the company’s products and services.

Duties / Responsibilities

• Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.


• Sell and receive cash and record properly and enter into the Point of Sale system (fine count all monies received and given out).


• Register new customers quickly and efficiently in the Point of Sale system.


• Promote all products and services.


• Complete all product and service transactions in the Point of Sale system.


• Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.


• Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.


• Reconcile cash float at the completion of shift.


• Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).


• Knowledge of who to call in the case of an emergency.


• Understand and implement all procedures relating to Recordable Transactions.


• Extensive understanding of all company policies and procedures.


• General office duties and proper use of all office equipment.


• Daily maintenance and upkeep of store.


• Successfully, open and close the store and complete all paperwork accurately.


• All other job-related duties as directed by Management.

Qualifications

• OND / HND / Bachelor’s degree

Experience:

• 1-2 years customer service and cash handling

Skills:

• Friendly, outgoing, confident / problem solver, flexible, self-motivated, team player


• Job Knowledge


• Customer Service Orientation


• Sales Focus


• Problem Solving


• Accountability


• Strong Communication skills


• Organization