• Application Deadline: Fri, 20 Jan 2023 00:00:00 GMT
• Position: Operation Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 8 years


• Location Abuja


• Job Field Administration / Secretarial 
  

Responsibilities

Some of the key responsibilities include:

• Analyze the current processes of our operations and identify weaknesses by working hand-in-hand with the Chief Operating Officer and the Customer Support & Collection Agents


• Design new operations processes to improve how we serve our customers and when we create new financial products


• Build the right KPIs, monitoring tools, and internal workflows… to ensure we deliver the Bank’s growth objectives and deliver a stellar service to our customers in collaboration with other departments


• Monitor business metrics and work with external teams (Risk, Finance, Internal Audit) to understand and explain deviations.


• Ensure a high standard of quality in the Operations Team, set guidelines for hiring and team management


• Handle complex Customers issues, manage escalation processes within Teams


• Weekly detailed reporting with operations metrics to the Chief Operating Officer and Risk & Finance teams


• Develop and manage a team of well-trained, focused and motivated Banking Services staff, “change the Bank mindset”


• Supervise and coordinate branch operations activities on a daily basis

Preferred Experience

• Candidates should possess a Bachelor's Degree with 5- 8 years of related work experience.


• You must be familiar with the BankOne Core Banking Application


• You must have strong communication skills


• You have knowledge of Microsoft Office (Word, Excel), Google Suite


• You have experience in the startup environment or in digital financial services


• You have experience in SQL and other database management software.