• Application Deadline:
• Position: IT Support Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 years


• Location Not specified


• Job Field ICT / Computer 
  

Job Objectives

To ensure that the systems and business processes incorporate industry standards and best practices, and to provide business process and technology support to users.

Key Responsibilities

• Prioritize and respond to I.T incidences via the I.T help Desk.


• Monitor and maintain computer networks.


• Deploying and Configurations of Firewalls, Routers and Switches.


• CCTV Installations, troubleshooting and Repairs.


• Online/Offline/Remote I.T support to staff or clients


• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;


• Documentation and verification of I.T assets.


• Testing, evaluating and actively supporting the roll-out of new applications or technologies.


• Set up user’s accounts or profiles and deal with password issues.


• Respond within agreed time limits to call-outs.


• Providing reports and documentation as required.


• Rapidly establish a good working relationship with colleagues and stakeholders.


• Conduct electrical safety checks on computer equipment.


• Shift and on-call work may be required


• Training of Junior Staff as required.

Required Skills and Qualifications•

• A minimum Education level of B.Sc or B.Eng Degree in a related field.


• A minimum of 6 years of related work experience.


• Technical & IT Management certifications (CCNA or its equivalent)


• Strong understanding of projects from the perspective of both client and business


• Flexible and willing to accept a change in priorities as necessary


• Strong attention to detail


• Fluent in English with excellent written and verbal communicationskills.


• Experience in implementing and maintaining asset management procedure and solutions.


• Strong working knowledge of Windows, Unified threat management (UTM), Surveillance system and call application


• Technical support experience in standard network and server protocols (TCP / IP, DNS, DHCP), VLANs and Firewalls.


• Strong Understanding of Incident management through help-desk application


• Strong understanding of cabling standards to facilitate circuit or network extensions as needed


• Knowledge of open-source software and solutions


• Strong troubleshooting and problem resolution skills


• People and problem management skills


• Ability to work independently - accountable for your actions and able to act with both urgency and integrity.