• Application Deadline: Sat, 14 Jan 2023 00:00:00 GMT
• Position: Call Center Agent (Abuja)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field Customer Care 
  

Job Description

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.


• The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of outbound calls in a timely manner


• Follow communication “scripts” when handling different topics


• Identify customers’ needs, clarify information and provide appropriate solution to complaints


• Research every issue and provide accurate information


• Build sustainable relationships and engage customers by taking the extra mile


• Meet personal/team qualitative and quantitative targets.

Requirements and Skills

• High School Degree


• Previous experience in a customer support role


• Track record of over-achieving quota


• Proficient in usage of Microsoft packages.


• Good data entry and typing skills.


• Must have good understanding of English and any of the major local Nigerian languages (Yoruba, Igbo & Hausa).


• Knowledge of customer service telephony and technology.


• Problem solving skills.


• Strong verbal communication skills along with active listening


• Familiarity with CRM systems and practices


• Customer focus and adaptability to different personality types


• Ability to multi-task, set priorities and manage time effectively


• Should be able to work Mondays to Sundays as need arises.


• Stress tolerance.