• Application Deadline:
• Position: Intern - IT Support (NYSC)


• Job Type Contract


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer  , Internships / Volunteering 
  

Responsibilities

The day-to-day responsibilities for this role include but are not limited to the below:

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner;


• Providing day-to-day support for end-user requests related to hardware, software, and other systems.


• Providing support for Executive Staff, and having flexible hours to accommodate executive staff as needed.


• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.

Key Responsibilities Include:

User Support

• Assist in performing hardware (switches, Routers, printers, laptops, Screens etc)


• Software (Microsoft Office, Xcally, Anydesk, Slack etc) installation procedures


• Perform software configuration on stand-alone computers and laptops


• Provide support in diagnosing hardware and software issues and troubleshooting activities


• Lay cables and wires for networks and ensure that they are in good working order

Training and Documentation

• Provide support in setting up end-user training activities


• Provide users with ongoing assistance in their information technology problems


• Handle IT-related documentation and make sure that all IT supplies are available


• Assist in hardware and software inventory management


• Document all processes in reference manuals for training and guidance

Maintenance

• Troubleshoot equipment such as printers and scanners and other peripherals


• Take 1st level user support requests and take measures to fulfill requests


• Connectivity checks/ Physical checks


• Basic system Configuration settings


• Handle periodic maintenance of hardware and software further

Requirements

• Bachelors degree or equivalent in Computer Science, Information Technology, or Management Information Systems.


• Ability to work a flexible schedule, which may include after hours and weekend support.


• Strong verbal and written communication.


• Excellent analytical and problem-solving skills & customer-service skills.


• Ability to work well in teams.


• Strong work ethic and attention to detail.

Benefits

• Gain hands-on experience in an IT position.


• Shadowing and training experiences with knowledgeable professionals.


• Opportunity to attend networking events and company meetings.


• Compensation available.