• Application Deadline: Mon, 9 Jan 2023 00:00:00 GMT
• Position: Client Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 10 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Assist patients with requests for information, complaints, making appointments, and resolving issues Collect copays and deductible payments, billing correspondences.


• Maintain and update patients referral information. Ensure patients forms contain all necessary billing information.


• Maintaining a positive, empathetic, and professional attitude toward patients and medical professionals at all times.


• Responding promptly to patients inquiries.


• Communicating with patients through various channels.


• Acknowledging and resolving patients complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests from medical officers, consultants and management team.


• Keeping records of patients interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process.


• Ensure patients satisfaction and provide professional customer support.

Required Skills:

• Ability to work with little or no supervision


• Must have a good grasp of Microsoft office tools (Excel, Word, etc).


• Should have a good grasp on the use of EMR (Electronic Medical Record).


• Must reside between Lagos Island and Lakowe or within proximity of Lekki Phase 1.


• Must have a good command of written and spoken English


• Must be smart, good looking, time-conscious and possesses good interpersonal relationship.


• Must be a good manager of time, resources, people and situations .

Experience:

• Must have at least one year work experience in Healthcare customer relations.


• Must have experience with dealing with stakeholders involved in healthcare delivery.


• Must possess in-depth knowledge of customer service and billing.