• Application Deadline: Fri, 13 Jan 2023 00:00:00 GMT
• Position: Customer Service Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 1 years


• Location Lagos


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  


• Salary Range ₦50,000 - ₦100,000/month
  

JOB SUMMARY                                             

Responsible for the management of all Mobile Screens and Sound Limited customers. Attracts potential customers by answering product and service questions; process orders, prepare invoices and quotations, attending meetings and events, ensure quality control measures of all equipment and personnel is in place and ensure total client event satisfaction.

GENERAL DUTIES & RESPONSIBILITIES

• Manage large amounts of incoming calls


• Identify and assess customers' needs to achieve satisfaction


• Build sustainable relationships of trust through open and interactive communication


• Preparing proposal, quotation and invoices for client, attending meetings and events.


• Keep record of customer interactions, process customer accounts, and file documents.


• Flexibility/adaptability to manage multiple task in a high volume, fast paced environment.

CORE DUTIES AND RESPONSIBILITIES

• Provide accurate, valid, and complete information for the customer data base by using the right methods/tools.


• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.


• Keep record of customer interactions, process customer accounts, and file documents.


• Follow communication procedures, guidelines, and policies.


• Ensure quality control measures of all equipment and personnel is in place.


• Go the extra mile to engage and retain customers.


• Reactivation of old customers.


• Resolve customer complaints via phone, email, social media and site visitation.


• Work cross-functionally with various members of our teams to ensure client satisfaction.


• Provide customers with proposals, quotations, invoices and receipts.


• Maintaining and updating customer databases.


• Manage large amounts of incoming calls.


• Identify and assess customers' needs to achieve satisfaction


• Build sustainable relationships of trust through open and interactive communication


• Preparing proposal, quotation and invoices for client, attending meetings and events


• Update event calendar to avoid omission

KEY PERFORMANCE INDICATORS

• Customer satisfaction and relationship management


• Proper preparation of proposals, quotation and invoices


• Communication and presentation skills


• Multitask, prioritize and manage time effectively


• Excellent written and verbal communication skills. able to be effective with on the phone and in-person with internal and external customers.


• Proper handling of event /site issues.

QUALIFICATIONS & EXPERIENCE

• First degree in marketing, business administration or relevant discipline.


• Minimum of 0-1-year experience as a customer service relationship officer


• Proven customer support experience will be an added advantage


• Experience in the event industry will be an added advantage


• Should be proficient in the use of MS office.


• Should be IT savvy, young and detailed.

KNOWLEDGE & SKILLS REQUIRED

• Good organizational skills, planning skills and very creative


• Ability to work under pressure


• Excellent communication and written skills


• Ability to work as a team player


• Proficient in the usage of Microsoft office


• Excellent interpersonal relationship with clients