• Application Deadline: Wed, 1 Feb 2023 00:00:00 GMT
• Position: Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 7 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

• A Relationship Officer is responsible for prospecting, marketing, business development and income generation in line with the key performance indicators.


• The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

Duties and Responsibilities

• Achieve growth within the Key performance indicators; liability and risk asset generation, account opening, income generation, and e-banking product offerings.


• Evaluate the creditworthiness of customers by processing loan applications and documentation.


• Monitors active loans and enforces collection and recoveries.


• Ensures the achievement of all budget parameters.


• Develop referral networks and cross-sell products and services.


• Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.


• Actively seek out new sales opportunities through cold calling, networking and referrals.


• Expedites the resolution of complaints to maximize satisfaction and boost customer service experience.


• Achieve a healthy portfolio and deposit mix.


• Executes marketing strategy and develops marketing campaigns.


• Ensures compliance with all internal policies and regulatory guidelines.


• Monitors competition by gathering current marketplace information on pricing, products, etc.


• Recommends changes in products, services, and policies by evaluating results and competitive developments.


• Identify potential loan markets and develop r+eferral networks.


• Perform any other duties as may be assigned by Management.

Qualifications

• HND / B.Sc in Social Science or any other related course with 3 - 7 years work experience.


• Evidence of completion / exemption of / from NYSC.