• Application Deadline:
• Position: Senior Business Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion

KEY ACCOUNTABILITIES

Increase Revenue earning customer net additions – Prepaid & Postpaid

• Identify and formulate state sales strategies to help Drive gross additions


• Supervise health of acquisitions, compliance on activations


• Oversee activating connections as per the stipulated turnaround times

Increase Revenue from the State

• Meet the Revenue targets for Prepaid and Postpaid in the State


• Focus on revenue growth through Data and Smartphone growth


• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers

Expand Distribution Width & Depth

• Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents


• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets


• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality

• Network Optimization


• New Sites ROI and deployment


• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state

Deliver Showroom Experience

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores


• Ensure provision of standard Infrastructure at state showrooms


• Ensure showroom employees are up-skilled in industry training and certifications for the role

Achieve Employee Engagement scores in line with the Engagement target for the State Business area

• Continuously motivating the frontline employees through leadership by examples


• Implement all action plans that will address hygiene issues etc. from engagement survey

SKILLS AND KNOWLEDGE

Qualifications & Functional / Technical Skills

• Bachelor’s degree in Management or related Social Sciences


• Masters in Business Administration would be preferred additional qualification

Relevant Experience

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.


• Relevant experience in Telecom industry is desirable

Other requirements (Behavioural etc.)

• Result Orientation


• Great problem-solving skills  Good communications skills


• Good interpersonal skills


• Customer centric


• Sound understanding of Sales systems and Process


• Creative self-starter