• Application Deadline: Tue, 31 Jan 2023 00:00:00 GMT
• Position: Client Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

JOB PURPOSE

Shall be responsible for the timely processing of clients’ media order, enquiries and request. Also to follow-up with other operations department to ensure compliance on clients’ order. And finally as a back-up to the Marketing Executives.

JOB REQUIREMENT

• Directing strategy towards the profitable growth and operation of the company.


• Represents the company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.


• Maintains a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately


• Achieve growth and hit sales targets of the organization through effective planning and budgeting.


• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence


• Present sales, revenue and expenses reports and realistic forecasts to your line manager


• Develop and maintain existing client relationships to the level of delivering superior customer service at every point of interaction.


• Interact and manage correspondence with prospective clients with speed and accuracy.


• Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.


• Processing of clients Media Purchase Order.


• Making accurate cost calculations to provide customers with quotations


• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.


• Accomplishes marketing and organization mission by completing related results as needed.


• Preparation of Media Plan and Campaign costing for prospective Clients.


• Attend to Clients enquiries, requests, queries via face to face, emails, telephone conversations. (Sponsorship, interview, OB, compliance etc.)


• Good Filing, sorting and safe keeping of documents.


• Familiarization with station programs, format, and ratings at all times.


• Generating database for client (KYC) and updating of Clients list.


• Develop active synergy with marketing team to ensure that Clients relationships are managed seamlessly.


• Deliver superior Clients’ service with courtesy and good manners to both internal and external Clients.


• Document and communicate feedback from Clients to management and other members of the commercial value chain with the aim of achieving customer satisfaction.


• Builds effective relationships with potential clients and existing customers

REQUIREMENT

• Degree in Arts or any other related field


• 2 years proven work experience as a Client Service Executive, prefarably in a Media Space


• Execellent written and communications skills


• Fluent in English


• Proficiency in MS Office