• Application Deadline: Mon, 23 Jan 2023 00:00:00 GMT
• Position: Clinic Operations Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Medical / Healthcare 
  

• The Clinic Operations Associate will provide administrative/customer relations oversight support functions for the centre. S/he will be responsible for supporting the Clinic in the general organization and administration of the clinic. This includes orderliness, cleanliness, and proper maintenance of the facility including repairs.

JOB RESPONSIBILITIES

• Client Services/ Clinical support:


• Monitoring and supervision of the daily flow of activities at the Front Desk.


• Managing traffic at the reception area to ensure smooth and seamless operations.


• Supervising the porters/clinic assistants and ensuring they are at their duty posts and performing optimally.


• Liaising with specialist consultants to organize their consultation appointments between the front desk officers, the consultant, and the patients.


• Liaising with the finance department to ensure specialist consultant invoices are properly processed.


• Reaching out to referring doctors/hospitals via mail about their patients.


• Working with the front desk to quickly escalate and resolve complex patient concerns and reduce wait time


• Patient follow-up/check-in after first visits.


• Collating, analysing, and preparing Clinical Services data for weekly, monthly, and quarterly reports.


• Ensure the orderliness of patients at the entrance and resumption areas of the center.


• Working with the Front desk team, compile weekly updates of operations at the center for management meetings.


• Initiating NISP applications and managing the application process from start to finish (beginning of patient’s treatment)


• General Office Administration:


• Supervision of the administration of the clinic including Housekeeping and facility maintenance and management.


• Oversee the maintenance and regular servicing of fire extinguishers amongst other health and safety equipment.


• Support the COO in the documentation of all incidences at the centre and other administrative duties so assigned.


• Working closely with the maintenance team, ensuring timely repairs and servicing of all equipment including the generator using a tracker.

JOB REQUIREMENTS

• Drive - ambitious self-starter with a strong work ethic and can carry the responsibility of all financial operations and strategy


• Highly numerate and analytical


• Ability to work on own initiative and as part of a team


• Ability to work with little or no supervision


• Ability to multi-task


• Demonstrate professionalism towards sensitive and confidential information.


• Communication channels - very strong communication, organizational, and presentation skills (both internally, and to vendors and customers)

In addition to the above.

• 3-5 years relevant experience at similar job functions in a Hospital/Clinical setting.


• A bachelor’s degree from a reputable Institution


• Have a good knowledge of office operations and general operations.


• Computer literacy (Ms. Office tools), Excellent communication skills (Oral and written).


• Competency in the use of Customer-service software is desirable.