• Application Deadline:
• Position: Customer Service Data Management


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Customer Care  , Data Science / Research 
  

Responsibilities

• Using automated tools to extract data from primary and secondary sources


• Removing corrupted data and fixing coding errors and related problems


• Developing and maintaining databases, data systems – reorganizing data in a readable format


• Performing analysis to assess quality and meaning of data


• Filter Data by reviewing reports and performance indicators to identify and correct code problems


• Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction


• Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.


• Analyzing local, national, and global trends that impact both the organization and the industry


• Preparing reports for the management stating trends, patterns, and predictions using relevant data


• Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governancestrategies.


• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.

Requirements

• Candidates should possess a Bachelor of Technology (B.Tech) with 3-5 years work experience


• Strong mathematical skills to help collect, measure, organize and analyze data


• Knowledge of programming languages like SQL, Oracle, R, MATLAB, and Python


• Technical proficiency regarding database design development, data models, techniques for data mining, and segmentation.


• Experience in handling reporting packages like Business Objects, programming (Javascript, XML, or ETL frameworks), databases


• Proficiency in statistics and statistical packages like Excel, SPSS, SAS to be used for data set analyzing


• Adept at using data processing platforms like Hadoop and Apache Spark


• Knowledge of data visualization software like Tableau, Qlik


• Knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions


• Problem-solving skills


• Accuracy and attention to detail


• Adept at queries, writing reports, and making presentations


• Team-working skills


• Verbal and Written communication skills


• Proven working experience in data analysis