• Application Deadline:
• Position: Dispute Resolution & Reconciliation Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Banking 
  

We are looking for an experienced Dispute Resolution & Reconciliation Officer who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate will resolve all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation, and reporting.

Job Responsibilities:

• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.


• Coordinate with team members to solve any issues the chargeback and settlement unit faces.


• Ensure daily processing of outgoing dispute actions and the on-time response of incoming disputes.


• Coordinate with banks to solve pending issues and reply to their inquiries.


• Attend to all queries from clients on dispute issues and ensure they are resolved promptly


• Ensure all claims logged on dispute resolution systems are promptly attended to, to guide against financial loss.


• Maintain customer service standards to retain the customer base by ensuring the service provided is appropriate and taking prompt action to rectify problems/queries


• Develop and maintain business relations with the Reconciliation & Chargeback team at NIBBS, Unified Payments, Interswitch, and PalmPay’s settlement banks

Person Specification:

• A Bachelor’s Degree it’s equivalent.


• Digital Financial Services or banking industry experience.


• Experience with electronic payment systems.


• In-depth knowledge of payment processing gateways.


• Organization and time management skills.


• Proficiency in the use of Microsoft Office Suite.


• Excellent communication skills and interpersonal skills


• Attention to detail and accuracy


• Strong analytical and problem-solving skills.