• Application Deadline:
• Position: Supervisor, Outbound


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ilupeju


• Job Field Banking 
  

Lead a team of outbound consultants in the day-to-day operations of the contact centre to drive customer engagements, satisfaction and retention in fulfilment of the strategic goal of the CCC and the business at large.

Qualifications

• Minimum of First Degree


• Professional certification will be an added advantage

Additional Information

Behavioral Competencies

• Strong Leadership Qualities.


• Strong verbal and written communication skills.


• Good Data Analytics and Presentation skills.


• Knowledge & Experience in Effective Service Delivery.


• Strong Influencing and Persuasive Skills.

Technical Competencies

• A good understanding of the Bank’s full range of products.


• A basic knowledge of regulations governing the management of financial services.


• Understanding of the branch service standard and practice.


• High degree of intelligence, communication and analytical skills.