• Application Deadline: Sat, 21 Jan 2023 00:00:00 GMT
• Position: Front Office Manager (5-Star Hotel)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Abuja


• Job Field Administration / Secretarial 
  

Duties and Responsibilities

• Trains, cross–trains, and retrains all front office personnel.


• Schedulesthefront office staff.


• Supervises workload during shifts.


• Evaluates the job performance if each front office employee.


• Maintains working relationships andcommunicateswith all departments.


• Maintainsmaster keycontrol.


• Verifies that accurateroom statusinformation is maintained and properly communicated.


• Resolves guest problems quickly, efficiently, and courteously.


• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.


• Reviews and completescredit limitreport.


• Works within the allocated budget for the front office.


• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.


• Checkscashiersin and out and verifies banks and deposits at the end of each shift.


• Enforces all cash-handling, check-cashing, andcreditpolicies.


• Conducts regularly scheduled meetings of front office personnel.


• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.


• Upholds thehotel's commitment tohospitality.


• Prepare performance reports related to front office.


• Maximize room revenue andoccupancyby reviewingstatusdaily. Analyze rate variance, monitor credit report and maintain close observation of dailyhouse count. Monitor selling status of house daily. Ie flash report,allowanceetc.


• Monitor highbalanceguest and take appropriate action.


• Ensure implementation of all hotel policies and house rules.


• Operate all aspects of Front Officecomputersystem, including software maintenance, report generation andanalysis, and simple configuration changes.


• Prepare revenue and occupancyforecasting.


• Ensure logging and delivery of allmessages,packages, and mail in a timely and professional manner.


• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.


• Monitor all V.I.P’s special guests and requests.


• Maintain required pars of all front office and stationary supplies.


• Review daily front office work and activity reports generated byNight Audit.


• Review Front officelog bookand Guest feedback forms on a daily basis.


• Maintain an organised and comprehensive filing system withdocumentationof purchases, vouchering, schedules,forecasts, reports and tracking logs.


• Perform other duties as requested by management.

Requirements

• BSc in any related field.


• Minimum of 5 years of experience in 5-Star Hotel.


• Proficiency in Hotel Management Software (OPERA)