• Application Deadline:
• Position: Customer Service Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Description

• Receiving and placing customer service telephone calls


• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism


• Resolving customer complaints, managing database records, drafting status reports on customer service issues


• Data entry and research as required to troubleshoot customer problems


• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call-handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures and guidelines.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 1 - 2 years work experience.

Salary

N60,000 - N80,000 / month.