• Application Deadline: Sun, 15 Jan 2023 00:00:00 GMT
• Position: IT Service Desk Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• Provide First level IT support Call prioritization, categorization, provide First level IT support Call prioritization, categorization.


• Weekly report to Unit head on number of Logged, open, and unresolved requests


• Assigning user's requests to different workgroups using fresh service


• Resolving IT Issuethrough phone/ Teams/ email /service desk portal Service desk alongside other first level functions


• Must resolve 35%of all tickets logged against Technology Group

Requirements

• Candidates should possess a Bachelor's Degree with 2-5 years work experience.


• Candidates should be proficient in the use of MS excel, CRM, ITIL and data visualization tools

Must have qualities:

• Proficient in MS office Suites


• Excellent Verbal Communication


• Poise and Charisma


• Nice Grooming & dress sense


• Confidence


• Attractive & Good looking


• Out Spoken / Vocal


• Interpersonal Relationship


• Positive Attitude


• Customer Service Orientation


• Proactive.