• Application Deadline: Mon, 30 Jan 2023 00:00:00 GMT
• Position: 13TH Month Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 10 years


• Location Lagos


• Job Field Customer Care 
  

StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Responsibilities and Duties

• Ensure achievement of 13th Persistency targets.


• Ensure retention of customers and improve surrender retention.


• Training and sensitizing agency on 13th month.


• Monitoring 13th at all levels throughout agency.


• Planning, strategizing and implementation of various action plans for improving persistency, renewal collection and retention.


• Identify opportunities to improve renewal collections through innovative means - through alternate models of collection & data enrichment analysis and data mining for strategy formulation and other related information


• Retain maximum policies by convincing the customers.


• Skill and Personality Development of team Quantitative.


• Manage overall cost for the renewal collection activity, Improve collections through Vendors & Internal Sales team.


• Achieve 13th month Persistency Targets and Overall Collection targets

Qualifications, Competences & Skills Required

• Strong knowledge of agency functioning


• Must have training background - Exposure to Insurance clients is preferred.


• 5 to 10 years of Experience