• Application Deadline: Fri, 20 Jan 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 4 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

We are looking to hire a qualified Sales/Customer Service Officer for our client, a luxury fashion brand located in VI, Lagos. 

Job Responsibilities 

• Attend to walk-in customers


• Respond to phone calls, text messages, and inquiries on WhatsApp.


• Respond to customer inquiries and schedule appointments for consultations with the creative director or designer.


• Manage the creative director’s calendar.


• Negotiate the cost of production of bespoke garments with clients and prepare invoices.


• Ensure that garments are accurately costed (no overpricing or underpricing).


• Take clients' measurements during consultations.


• Liaise with the inventory officer after consultations to source for and ensure materials needed for production are available.


• Communicate outfit specifications to the production manager after consultations and ensure the brief is clearly understood before production commences.


• Conduct quality control on bespoke garments and ensure they meet the client’s specifications.


• Conduct quality control on ready-to-wear garments going to the shop floor.


• Work closely with the designer during fitting sessions and confirm that the garment produced meets the customer’s specifications.


• Liaise with customers to schedule pick up or delivery of garments ordered.


• Monitor and follow up with delivery processes ensure garments are delivered to the right client.


• Conduct post-sales follow-up and analyze customer feedback on the garment purchased and the service rendered by the company.


• Take proactive steps to maintain positive experiences and facilitate improvement on products and services where necessary.


• Work closely with the digital channel officer to ensure seamless customer experience via digital channels.


• Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.


• Record, resolve and escalate customer feedback to the creative director (compliments and complaints).


• Promote the brand’s service across all digital platforms.


• Create and implement sales strategies to promote sales to generate revenue.


• Stay abreast of industry trends.


• Perform all other related tasks as assigned.

Requirements

• A Bachelor's degree in marketing, communications, sales, / any related field.


• 4 years plus experience in customer service, sales, or experience in a similar role.


• Knowledge of online customer engagement platforms and channels.


• Proficiency in MS Office package.


• Exceptional interpersonal skills and a client-centered approach.


• Great organizational and time management abilities.


• Excellent communication and problem-solving skills.

- EXPERIENCE IN LUXURY FASHION IS A MUST