• Application Deadline: Wed, 15 Feb 2023 00:00:00 GMT
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Banking 
  

Job Description

• Oversee customer support processes and organize them to enhance customer satisfaction.


• Identify and mitigate operational risk.


• Thorough knowledge of bank operations functions


• Monitor and supervise daily operations to ensure a free flow process.


• Create a strong professional workforce by developing competent individuals in the banking operations team.


• Cash management and provision.


• Oversee the booking of loans and other banking activities in compliance with due process


• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.


• Collaborate with heads of other units to develop best practices for successful banking operations


• Ensures the branch and vaults are opened and closed on a timely basis.


• Enforces dual control procedures at all times.


• Oversees teller duties and assists line with customer transactions during peak periods.


• Performs pre-audits to ensure ongoing adherence to compliance procedures.


• Stay informed of all deposit, business and consumer loan products.


• Maintains adequate cash supplies at the facility.


• Maintains proper teller and vault cash levels.

Job Requirement

• Proficient use of bankone


• Outstanding communication and people skills


• Knowledge of all regulatory policies and procedure


• Ability to recognize problems and apply Risk Management techniques to address them


• Strong planning, organizational and time management abilities


• Excellent Leadership, team management, developing and mentoring


• High-level influencing and interpersonal skills


• Excellent verbal and written communication skills


• Meticulous attention to detail and accuracy.