• Application Deadline:
• Position: Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 - 10 years


• Location Enugu


• Job Field Administration / Secretarial 
  

Job Brief

• We are looking for an Operations Manager in our Agency Network to oversee daily activities of Agents and agency relationship Staff.


• Operations Manager’s Agency Network responsibilities include designing policies, overseeing agents, areas of operations, customer service and deploying our Product technology solutions. 

Responsibilities

• This position is responsible for ensuring that the Company establishes and maintains an 


• effective and efficient operations. It also includes:


• Oversee and coordinate the day-to-day collections for agents in coverage area


• Compile and report all POS & Tablet transactions for all agents.


• Coordinate and supervise Operations–Agency network Staff.


• Expand agency network to effectively reach all customers under area of coverage. 


• Investigate and promptly report all technical and IT related tablet/platform issues to the appropriate channels for immediate resolution.


• Implement and manage operations plans, processes and procedures set up by the COO.


• Involve in budget planning and financial analysis of organization’s Operations in the State.


• Oversee inventory, distribution of organizational resources/products to agents in area of coverage


• Directly manage agents and provide managerial support in the day-to-day affairs of operations.


• Collate and submit all agency operations reports to the COO


• Provide hands on support to all operational strategies to drive accountability, revenue collection and increase profitability base.


• Deal with day-to-day operational issues, investigate and report all human work-related issues to the appropriate lines for prompt actions.


• Drive company’s Training and development strategy among agents.


• Encourage focus on customer service delivery through friendly and effective verbal, written communication to customers.


• Track day to day management of collections, cash posting, book balance, credit balance resolution.


• Support the vision, mission statement and demonstrate a commitment to the values of the organization.


• Liaise with the Chief Operating Officer and HR Team to drive performance management, periodic review, evaluation and appraisal of agents.


• Directly design job scope, KPI and target for all agents under coverage.


• Drive organization’s Annual revenue plan that will aid the realization of quarterly & annual revenue targets.


• Send in daily reports on Agents upload to the Head of Finance


• Maintain time sheet, register and records of agents under coverage.


• Reconcile, track and resolve all account discrepancies.


• Ensure and confirm 100% remittance of all collections daily 


• Monitor & Supervise drivers under coverage area including movement log books

Requirements

• Requires a Bachelor's Degree / MSc in area of speciality and 5-10 years of experience in the field or in a related area.


• Proven work experience in operations or similar role


• Familiar with a variety of the field's concepts, practices and procedures. 


• Excellent marketing and organizational skills

Person Specification:

This is a varied and demanding role requiring excellent communication and management skills, a high degree of skills & proficiencies in the following areas:

• Conflict Management


• Decision-Making


• People Management / Team Work


• Data Processing Skills / Reporting Skills


• Deadline-Oriented


• Critical Thinking and Problem-Solving Skills


• Planning and Organizing


• Persuasiveness / Interpersonal Skill


• Influencing and Leading


• Marketing / Customer service skills


• Stress Tolerance