• Application Deadline: Mon, 16 Jan 2023 00:00:00 GMT
• Position: Entry Level - Customer Service Executive (Island Location)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 1 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Our client in the Telecommunication industry is looking to hire someone with excellent communication skills for the role of an entry level - customer service executive in their reputable company.

Job Responsibilities:

• Manage large amounts of incoming phone calls and generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Qualification/Requirements

• HND/BSC in related field


• 0-1years proven experience as a Customer Support or  Client Service Representative


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively

Salary: #65,000 monthly gross