• Application Deadline: Mon, 16 Jan 2023 00:00:00 GMT
• Position: Customer Service


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Description

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  Manage large amounts of incoming phone calls

  
  


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  Generate sales leads

  
  


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  Identify and assess customers’ needs to achieve satisfaction

  
  


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  Build sustainable relationships and trust with customer accounts through open and interactive communication

  
  


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  Provide accurate, valid and complete information by using the right methods/tools

  
  


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  Meet personal/customer service team sales targets and call handling quotas

  
  


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  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  
  


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  Keep records of customer interactions, process customer accounts and file documents

  
  


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  Follow communication procedures, guidelines and policies

  
  


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  Take the extra mile to engage customers