• Application Deadline: Wed, 25 Jan 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Abuja


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Duties and Responsibilities

• Help manage current customer accounts.


• Deal with incoming and outgoing phone calls and chats from customers


• Maintain relationships with carriers and customers.


• Provide exceptional customer service to customers and carriers.


• Solve customer and carrier problems and help resolve issues.


• Provide shipment quotes for customers and set up shipments as required by customers.


• Excellent multitasking skills within their work space as well as computer software programs.


• Be a professional representative of our company that other employees look up to.


• Time taken to answer calls or fulfill quote requests.


• Timeliness of electronic data interchange transactions, status updates, and reporting.


• Frequency of end-customer visits and customer surveys.


• Performance in executing escalation processes and decision trees.


• Engagement demonstrated by customer service staff.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification

Key Success Factors:

• Excellent product knowledge


• Excellent product knowledge


• Ability to remain calm under pressure


• 1 year in a similar role


• Great problem solving skills.

Salary

N60,000 / month.