• Application Deadline: Sun, 22 May 2022 00:00:00 GMT
• Position: Senior Swift Application Support Personnel


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field ICT / Computer 

Job Objective (s)

• To ensure continuous uninterrupted operation of Swift Support Application Enterprise-wide within the frame of the agreed service levels through best practices.

Responsibilities

• Manage the deployment, monitoring, maintenance, upgrade, and support of Swift Services Support, and associated hardware.


• Analyse existing operations and make recommendations for the improvement with regard to Capacity management / Service Improvement. 


• Ensure timely understanding of any new software integration into company systems.


• Ensure preventative maintenance, including the installation of service packs, patches, hotfixes, and anti-virus software is carried out as and when due.


• Ensure smooth running and availability of 99.99 Swift Services Support 24 x 7x365.


• Manage assigned program components to deliver services in accordance with established objectives.


• Operate within established service level agreements with business units.  IT asset management, including maintenance of component inventory and related documentation.


• Ensure proper understanding of documented Swift Services Support process/procedures and Configuration items


• Take necessary and prompt corrective actions to ensure the achievement of set objectives.


• To ensure continuous uninterrupted support of Swift Services Support Application Enterprise-wide within the frame of the agreed service levels through best practices.  


• Ensure business continuity and disaster recovery operations of Swift Services Support Application Enterprise-wide and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.


• Apply proven communication and Service Management skills on issues related to the support of Swift Services Support Application Enterprise wide.

Qualifications

• Minimum educational level - First Degree in Computer Science / Engineering, Systems Engineering or Operational Sciences with strong Information systems component


• A second degree in any of these disciplines, an MBA and/or technical certifications will enhance performance though not essential.


• Minimum requisite experience - 7 years of relevant experience within a technology-intensive environment.

Candidate's Profile:

• We are looking for a candidate with in-depth knowledge of good business continuity and disaster recovery operations of Swift Applications


• Our ideal candidate must have extensive knowledge of supporting and managing Swift Applications with at least 7 years of related experience.

Knowledge & Skills Required:

• Application support


• IT operations


• Service level management


• Release and deployment


• Continuity management


• Technical specialism


• Supplier relationship management


• Emerging technology monitoring


• Interpersonal and communication skills


• IT & computer appreciation


• Analytical skill


• Banking operations, policies and procedures

What We Expect From You:

• A high degree of professional ethics, integrity and responsibility.


• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.


• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.


• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.


• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.


• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.