• Application Deadline: Tue, 31 Jan 2023 00:00:00 GMT
• Position: Male Administrative Staff (IT)


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 3 years


• Location Delta


• Job Field Administration / Secretarial 
  

Responsibilities

• Monitor the operation and general activities of customers and drivers


• Monitor drivers relationship with customers


• Identifying trends and rending optimum service to customers


• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.


• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services


• Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.


• Establish and maintain professional friendly relationship with drivers


• Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.


• Provide thorough, proactive support using various platforms including email, chat, and phone support.


• Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.


• Create a template for customer satisfaction and loyalty


• Collaborate with relevant departments e.g. marketing in deploying promos and other activities.


• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.


• Provide weekly report for all activities and department.

Requirements

• Candidates should possess an OND / HND / Bachelor's Degree


• 0 - 3 years experience with a ride hailing firm with IT knowledge.


• Candidates must possess good computer and telecommunication skills.


• Candidates must be innovative and creative.


• Candidates must have the ability to work to achieve set targets and goals.


• Candidates must have the ability to work in a competitive environment.


• Candidates must have IT Knowledge.