• Application Deadline: Fri, 27 Jan 2023 00:00:00 GMT
• Position: IT Systems Administrator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Victoria Island


• Job Field ICT / Computer 
  

Duties and Responsibilities

• Ensures that all systems and devices on the company’s network are maintained functional and secured with minimum downtime (5%)


• Determine minimum acceptable notice for service outages.


• Communicate planned outages to staff.


• Determine and implement a work-around with redundancies to eliminate service outages


• Maintenance of all network devices


• Systems and software audit and inventory

Monitoring:

• Keep logs of client/user requests and IT issues comprising:


• Time of complaint


• Time of resolution


• Duration


• Resolution & Lessons learned.


• Advice HOD on status, and monetary implications for the company.


• Maintain an incidence report database showing incidence, time escalated, time-resolved, and lessons learned in the helpdesk portal.


• Assist the Head of IT in developing and monitoring KPIs.


• Liaising with our consultants and providers to ensure timely delivery and quality services at the best price.


• Ensure that the internal systems and network in the organization are maintained as agreed in SLAs or to company standards.


• Any other responsibilities/tasks assigned by the Head of IT.


• Establish and maintain strong working relationships with internal and external customers.


• Continually seek out new ways of improving the company’s operations.

Qualifications

• A Bachelor's Degree in Computer Science, Management Information Systems (MIS) or a related field.


• Minimum of 2 years of IT or digital skills-related experience in a multi-divisional organization.


• Good working understanding of IT concepts, Information security, and Cloud Computing. CCNA certifications are a plus.


• Good written and verbal communication skills


• Customer orientation and ability to work with people at all levels in an organization.